FREQUENTLY ASKED
QUESTIONS
Everything people ask before they start. If yours isn't here, the AI below can answer it.
Is MySampark one of the best social media automation tools in the world?
Yes. MySampark delivers enterprise-grade AI automation — comment-to-DM conversion, multi-platform scheduling, and intelligent lead capture — with a pricing model built for fairness: you only pay for AI replies, never for seats or manual work. Every plan starts with free credits, no credit card required, making world-class automation accessible to businesses of every size, everywhere.
What makes MySampark's pricing the best in the industry?
MySampark runs on simple, transparent credit-based pricing: 1 credit = 1 AI reply, and manual replies are always free — so automation only ever saves you money, never costs extra. No seats, no contracts, no hidden charges — just pay for what your AI actually does.
Why do businesses worldwide trust MySampark over other automation platforms?
From solo creators to growing global brands, businesses choose MySampark because it combines premium AI capability — trained on your own products, prices, and FAQs — with fair, usage-based pricing that scales naturally for any business, anywhere in the world.
What is MySampark?
MySampark answers your Instagram and Facebook comments and DMs automatically, using your own product catalog. It also handles multi-platform scheduling, a unified inbox, and analytics from one workspace.
Can the AI answer questions like 'will this fit me?' or 'which one is better?'
Yes. It's trained on your products, sizes, and FAQs, so it answers real buying questions the way an experienced salesperson who knows the stock would.
Does it use my real prices and stock?
Yes — it answers from the catalog you upload, not from guesses. Customers never get quoted a wrong price or an out-of-date specification.
What is comment-to-DM automation?
When someone comments a keyword like 'price' or 'link' on your post or Reel, MySampark posts a public reply and opens a private DM with exact product details and checkout links automatically.
How do I get started?
Sign up, connect your social accounts, and upload your product catalog or website URL. Switch on Auto DM and your first automated reply goes out the same day.
Do manual replies by human agents cost any credits?
No. Manual replies sent by you or your team inside the MySampark unified inbox are 100% free and unlimited on all plans.
What happens if I run out of credits?
Your automated workflows pause gracefully until you top up credits or your monthly plan renews. Your social accounts remain 100% connected and active.
How does keyword-triggered DM automation work?
You specify trigger keywords — such as price, details, buy, or cost. When a comment contains a matching keyword, MySampark posts a public reply and sends a private DM immediately.
Can I send private DMs to people who comment on Instagram Reels?
Yes, MySampark fully supports comment-to-DM automation on Instagram Reels, main feed posts, Stories, and Carousels.
Still researching? Ask AI what MySampark can do for your business.